Discover Your Next Adventure with Cetunu

A valid passport is essential for all international travel. Most countries require your passport to be valid for at least six months beyond your return date. Check specific requirements for your destination, as some nations have different rules.

Visa requirements depend on your nationality and destination. We provide detailed information about visa processes and can assist with applications. Travel insurance documents, vaccination certificates (for certain regions), and copies of your booking confirmations should also be carried. Keep digital copies stored securely online.

Modification and cancellation policies depend on your booking type and provider terms. Most airline tickets allow changes for a fee, typically £50-150 per person, plus any fare difference. Hotel bookings often permit free cancellation up to 48-72 hours before check-in.

Package holidays have specific terms outlined in your contract. We recommend purchasing flexible booking options when available, which cost 5-10% more but provide greater freedom. Travel insurance can cover cancellation costs due to illness, family emergencies, or other covered reasons. Contact us immediately if plans change, as early action often reduces fees.

We partner with leading insurance providers to offer comprehensive coverage for your journey. Standard policies include medical expenses, trip cancellation, lost baggage, and emergency evacuation. Premiums start from £25 for short European trips and vary based on destination, duration, and coverage level.

Specialist policies are available for adventure activities, winter sports, or pre-existing medical conditions. We explain coverage details clearly and help you choose appropriate protection. Insurance should be purchased when booking to ensure maximum coverage, including cancellation protection from the purchase date.

We accept major credit and debit cards including Visa, Mastercard, and American Express. Bank transfers are available for larger bookings, with details provided upon request. All transactions are processed through secure payment gateways with encryption.

For package holidays, a deposit of 20-30% is required at booking, with the balance due 6-8 weeks before departure. Payment plans can be arranged for bookings made well in advance. We do not store card details and comply with all financial security regulations to protect your information.

Most travel documents are delivered electronically via email within 24-48 hours of booking confirmation. You will receive e-tickets for flights, hotel vouchers, and a detailed itinerary. These can be printed or saved on your mobile device for easy access during your trip.

For complex bookings or group travel, we provide a comprehensive travel pack. Physical documents can be collected from our London office or sent by recorded delivery if requested. We recommend downloading our mobile app, where all your booking information is accessible offline. Check documents immediately upon receipt and contact us if any details appear incorrect.

Airlines are responsible for rebooking passengers on the next available flight in case of cancellations. Under UK regulations, you may be entitled to compensation depending on the delay duration and circumstances. We assist with claims and liaise with carriers on your behalf.

Contact us immediately if disruption occurs. Our emergency support line operates 24/7 to help rearrange connections, accommodation, or alternative transport. Keep all receipts for expenses incurred due to delays, as these may be reimbursable through the airline or your travel insurance. We monitor flight status and proactively contact affected clients when possible.

We organise private transfers, shared shuttles, and car rentals at your destination. Private transfers offer door-to-door service with meet-and-greet at arrivals, ideal for families or groups. Shared shuttles are economical options for solo travellers or couples, departing at scheduled times.

Prices vary by destination and vehicle type. A private transfer in European cities typically costs £40-80, while shared shuttles start from £15 per person. Pre-booking ensures availability and often costs less than arranging transport on arrival. We provide driver contact details and vehicle information before your departure.

Groups of 10 or more passengers qualify for reduced rates on flights, accommodation, and activities. Savings typically range from 10-20% depending on destination and season. We negotiate directly with suppliers to secure the best group pricing.

Additional benefits include flexible payment terms, complimentary places for group leaders (usually one free place per 15-20 paying passengers), and dedicated coordination support. We handle all logistics, from collecting passenger details to managing rooming lists. Contact us with your group size and preferences for a tailored quotation.

Standard packages include return flights, accommodation, airport transfers, and travel documentation. Meal plans vary by hotel, from room-only to all-inclusive options. We clearly itemise what each package contains in your quotation.

Optional extras such as excursions, travel insurance, room upgrades, and special requests can be added. Some packages feature guided tours, entrance fees to attractions, or cultural experiences. Baggage allowances depend on the airline, typically 20-23kg for checked luggage. Read the full itinerary carefully, and ask us about any inclusions or exclusions you need clarified.

Our 24-hour emergency support line is available throughout your journey for urgent assistance. The number is provided in your travel documents and accessible via our mobile app. For non-urgent queries, email us at [email protected], and we respond within 4-6 hours during business days.

Local representatives are available in many destinations to provide on-the-ground support. Their contact details are included in your itinerary. We also offer WhatsApp support for quick questions. Before departure, we provide a comprehensive contact sheet with all relevant numbers and email addresses for different scenarios.

We accommodate various requirements including wheelchair access, dietary restrictions, medical needs, and mobility assistance. Inform us at the time of booking so we can make appropriate arrangements with airlines and hotels. Most carriers provide assistance for passengers with reduced mobility at no extra charge.

Accessible accommodation is available at many destinations, featuring adapted bathrooms, ground-floor rooms, and ramps. Special meals (vegetarian, vegan, gluten-free, religious requirements) can be pre-ordered on flights and at hotels. Medical equipment transport can be arranged with advance notice. The more detail you provide about your needs, the better we can tailor arrangements.

We offer expertise gained from years of arranging travel to hundreds of destinations. Our team knows which hotels offer genuine value, which tours are worth booking, and how to avoid common pitfalls. We save you hours of research and comparison.

When issues arise, you have a dedicated contact who advocates for you with suppliers. We handle complex itineraries involving multiple bookings, ensuring connections align and nothing is overlooked. Our industry relationships often secure better rates or added benefits not available to individual bookers. Financial protection through industry schemes provides security that direct bookings may lack. You receive personalised service from initial enquiry through to post-trip follow-up.