Privacy Policy

Effective Date: January 1, 2025

At Cetunu, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel agency services or visit our website.

By accessing our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Book travel services through our agency
  • Register for an account on our website
  • Subscribe to our newsletter or promotional communications
  • Contact us with inquiries or requests
  • Participate in surveys, contests, or promotional activities

The personal information we collect may include:

  • Full name and contact details (email address, phone number, postal address)
  • Passport information and travel documentation
  • Payment and billing information
  • Travel preferences and special requirements
  • Emergency contact information
  • Dietary restrictions and accessibility needs

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including IP address, browser type, operating system, referring URLs, pages viewed, and access times. This information helps us improve our website functionality and user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Delivery: To process and fulfill your travel bookings, reservations, and related services
  • Communication: To send you confirmations, updates, itineraries, and important travel information
  • Customer Support: To respond to your inquiries, resolve issues, and provide assistance
  • Personalization: To tailor our services and recommendations based on your preferences
  • Marketing: To send promotional materials, special offers, and travel deals (with your consent)
  • Legal Compliance: To comply with legal obligations and protect our rights
  • Analytics: To analyze usage patterns and improve our services

3. Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

Service Providers

We work with trusted third-party service providers, including airlines, hotels, tour operators, transportation companies, and payment processors. These partners require your information to deliver the travel services you have booked.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Cetunu, our customers, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission
  • Secure server infrastructure and firewalls
  • Regular security assessments and updates
  • Restricted access to personal information on a need-to-know basis
  • Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to the processing of your personal information
  • Portability: Request transfer of your data to another service provider
  • Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company Name: Cetunu

Address: 14 Priory Road, London, N8 7LU

Email: [email protected]

Phone: +44 20 7135 8924

We are committed to resolving any privacy concerns promptly and transparently. Thank you for trusting Cetunu with your travel needs and personal information.